Distance Sales Agreement

Seller: Company: KRAFTERA YAZILIM SANAYİ VE TİCARET LİMİTED ŞİRKETİ Address: Sasalı Merkez Mah. 172 Sk. No:10 Çiğli / İzmir, Turkey MERSİS No: 0589111065400001 Trade Registry No: 269240 (İzmir) Tax No: 5891110654 Email: info@kraftera.com Phone: +90 530 233 2009 Buyer: The individual or legal entity who places an order through www.kraftera.com or app.kraftera.com and accepts this agreement.

This agreement defines the rights and obligations of the parties regarding the sale and delivery of digital services ordered by the Buyer from the Seller's website, in accordance with the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.

The services covered by this agreement include: • Custom software development (web applications, mobile applications, admin panels, dashboards) • Kraftera Platform subscriptions (monthly or annual) • Technical consulting and support related to the above The specific scope, features, pricing, and delivery timeline of each service are defined in the individual proposal, order form, or subscription plan accepted by the Buyer.

Digital services are delivered electronically. No physical shipment is required. • Custom software projects: Delivered according to the timeline specified in the project proposal, typically within 2-12 weeks depending on scope. • SaaS subscriptions: Access is granted immediately upon successful payment. The Seller shall notify the Buyer via email upon completion or activation of the service. All deliverables are provided through secure digital channels.

In accordance with Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for: • Digital content that has been delivered electronically and whose performance has begun with the consumer's prior approval • Services that have been fully performed • Goods or services prepared specifically for the consumer As our services are custom digital products and SaaS subscriptions delivered electronically, the right of withdrawal does not apply once the service delivery has commenced or access has been granted. For pre-project cancellations (before work has begun), please refer to our Refund Policy.

This agreement is governed by the laws of the Republic of Turkey. For disputes: • Consumer Arbitration Committees are authorized for claims up to the annual threshold set by the Ministry of Commerce. • For claims above this threshold, Consumer Courts in İzmir, Turkey have jurisdiction. Before initiating legal proceedings, both parties agree to attempt resolution through good-faith negotiation.